Remote & On-Site CX Agent — Growth & Perks

Valor Intelligent Processing; Dallas (TX); On-site; USD 10,000 - 19,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Job summary

Valor Intelligent Processing in Dallas, TX is seeking a friendly and reliable Customer Service Representative to deliver smooth, satisfying experiences for our clients. You will handle inquiries, resolve issues, and represent top brands with professionalism.

Ideal candidates are 18+, have a high school diploma, 1+ year of customer service in a call center, and fluency in English and Spanish. You’ll thrive in a fast-paced environment and collaborate with teammates to meet service goals.

Qualifications

• 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center
• Fluent in English and Spanish
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and elevate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Skills

Communication

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

CRM systems

Call center tools

Job description

Valor Intelligent Processing in Dallas, TX is seeking a friendly and reliable Customer Service Representative to deliver smooth, satisfying experiences for our clients. You will handle inquiries, resolve issues, and represent top brands with professionalism.

Ideal candidates are 18+, have a high school diploma, 1+ year of customer service in a call center, and fluency in English and Spanish. You’ll thrive in a fast-paced environment and collaborate with teammates to meet service goals.