Baltimore Branch Manager — Lead Revenue & CX

PNC

Baltimore (MD)

Vor Ort

USD 91.000 - 151.000

Vollzeit

Vor 8 Tagen

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Benefits dieser Stelle

Medical coverage

Dental and vision

401(k) with match

Pension and stock purchase plans

Paid time off and holidays

Zusammenfassung

PNC's Baltimore branch seeks an experienced Branch Manager to lead daily operations, drive revenue, and ensure exceptional customer service. You will manage risk, coach a high-performing team, and collaborate with ecosystem partners to deliver a seamless banking experience across channels.

The role emphasizes talent development, compliance, and delivering value to both consumer and business clients in a dynamic market.

Qualifikationen

Accountability in banking and sales processes.
Strong customer-focused approach to build loyalty.
Ability to counsel clients and assess financial needs.
Effective decision making and problem solving in dynamic environment.
Proactive leadership with team development focus.
Knowledge of risk and regulatory considerations in banking.

Aufgaben

Lead and drive branch performance through planning and execution.
Grow revenue via consumer and business banking with ecosystem partners.
Deliver a differentiated client experience across omni-channel touchpoints.
Coach and develop branch team members for high performance.
Ensure risk management and regulatory compliance at all times.
Lead talent onboarding and ongoing development within the team.

Kenntnisse

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Jobbeschreibung