Bakery Technical Service Pro - Travel 75% & Training

B2 Global LLC.; Grand Rapids (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

B2 Global LLC. is hiring a Field Technical Representative in Grand Rapids, MI and surrounding areas to provide on-site and remote bakery support. You will troubleshoot processes, train staff, and collaborate with R&D to improve product quality and operations.

The role emphasizes strong client relationships, documentation, and ongoing learning while traveling up to 75% to serve bakeries across the region.

Qualifications

• Bachelor's degree or multi-year food science experience.
• Proven bakery process knowledge and product quality control.
• Strong problem-solving, training and communication skills.

Responsibilities

• Provide on-site and remote technical support to bakery clients.
• Troubleshoot baking processes and product issues.
• Train bakery staff on techniques and best practices.
• Collaborate with R&D and production to refine recipes.
• Build strong client relationships and respond to inquiries.
• Prepare service reports and track issues.

Skills

Bakery processes

Technical support

Customer training

Communication

Documentation

Microsoft Office

Problem solving

Education

Bachelor’s degree in Food Science or related field

Tools

Microsoft Office Suite

Job description

B2 Global LLC. is hiring a Field Technical Representative in Grand Rapids, MI and surrounding areas to provide on-site and remote bakery support. You will troubleshoot processes, train staff, and collaborate with R&D to improve product quality and operations.

The role emphasizes strong client relationships, documentation, and ongoing learning while traveling up to 75% to serve bakeries across the region.