Baking Tech Services Manager | Field Support

bbga; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits from day one

401(k) with employer match

11 paid holidays

Job summary

Lesaffre, a 170-year global fermentation leader, invites a Technical Services Manager to join the Baking Division. You will oversee technical support, field evaluations, and collaboration with customers to drive product applications and improvements across North America.

Requirements include a high school diploma with formal baking training and 5+ years in baking, strong analytical and communication skills, and willingness to travel up to 85% of the time; bilingual skills are a plus.

Qualifications

• Excellent analytical skills required to solve difficult technical problems
• Exceptional communication skills for clear reporting and customer interactions

Responsibilities

• Demonstrate unwavering commitment to safety and participate in safety programs
• Provide technical support and services to new, existing, and potential accounts; assist sales team in gaining new business and maintaining client relationships
• Ensure timely and accurate completion of product application and line extension projects
• Conduct field evaluations and provide recommendations for product improvements
• Communicate technical information through reports and database inputs
• Maintain accurate testing instructions and provide technical service to customers
• Assist in project development and design
• Stay updated on industry trends and baking processes
• Attend trade shows, summits, and continuing education to share insights; provide technical training and ensure customer satisfaction
• Communicate effectively with management and production personnel; troubleshoot application problems and participate in product testing
• Identify market opportunities and make recommendations for new product development
• Other duties as assigned

Skills

Analytical skills

Communication skills

Education

High school diploma or equivalent

Formal baking training

Job description

Lesaffre, a 170-year global fermentation leader, invites a Technical Services Manager to join the Baking Division. You will oversee technical support, field evaluations, and collaboration with customers to drive product applications and improvements across North America.

Requirements include a high school diploma with formal baking training and 5+ years in baking, strong analytical and communication skills, and willingness to travel up to 85% of the time; bilingual skills are a plus.