Technical Service Specialist-Bakery

B2 Global LLC.; Grand Rapids (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

B2 Global LLC. is hiring a Field Technical Representative in Grand Rapids, MI and surrounding areas to provide on-site and remote bakery support. You will troubleshoot processes, train staff, and collaborate with R&D to improve product quality and operations.

The role emphasizes strong client relationships, documentation, and ongoing learning while traveling up to 75% to serve bakeries across the region.

Qualifications

• Bachelor's degree or multi-year food science experience.
• Proven bakery process knowledge and product quality control.
• Strong problem-solving, training and communication skills.

Responsibilities

• Provide on-site and remote technical support to bakery clients.
• Troubleshoot baking processes and product issues.
• Train bakery staff on techniques and best practices.
• Collaborate with R&D and production to refine recipes.
• Build strong client relationships and respond to inquiries.
• Prepare service reports and track issues.

Skills

Bakery processes

Technical support

Customer training

Communication

Documentation

Microsoft Office

Problem solving

Education

Bachelor’s degree in Food Science or related field

Tools

Microsoft Office Suite

Job description

At B2 Global LLC., we’re passionate about bringing great product and service to our customers, and we’re looking for energetic, enthusiastic teammates who want to be part of a fast-growing company. If you thrive in a collaborative environment, love building strong relationships, and want to make an impact as we expand, we’d love to hear from you.

We’re currently hiring for a Field Technical Representatives in Grand Rapids, MI and surrounding areas — roles that plays a key part in driving our growth and success. If you’re ready to bring your passion, ideas, and drive to a team that values innovation, hard work, and having fun along the way, check out the details below and apply today!

Company Description

Established in 2024, B2 Global LLC. provides a diverse range of brokerage services specifically designed for the food industry. With over 30 years of experience, our team understands the dynamic nature of the food market. B2 Global LLC. plays a critical role in connecting food manufacturers, distributors, and retailers throughout the Midwest.

Job Summary

The Technical Service Specialist – Bakery will provide technical support and expertise to bakeries, ensuring that baking processes, and products function effectively. This role involves troubleshooting issues, training staff, and collaborating with customers to optimize bakery operations. The specialist will play a key role in enhancing product quality and operational efficiency

Essential Functions And Responsibilities

Technical Support

• Provide on-site and remote technical support to bakery clients, addressing issues related to baking, processes, and products.
• Troubleshoot and diagnose problems with products and processes.
• Assist in resolving issues related to product quality, such as consistency, texture, and taste.

Product Testing And Quality Assurance

• Conduct tests and trials on bakery products to ensure they meet quality standards and customer expectations.
• Collaborate with R&D and production teams to refine recipes and processes for better product outcomes when needed.
• Provide feedback to sr. management and manufacturers on product performance.

Training And Education

• Develop and deliver training programs for bakery staff on product handling, and baking techniques.
• Educate clients on best practices for maximizing efficiency and product quality in bakery operations.
• Stay updated on the latest baking techniques, and share this knowledge with clients.

Customer Relations

• Build and maintain strong relationships with bakery clients by providing exceptional service and support.
• Address customer inquiries and concerns promptly and professionally.
• Gather feedback from clients to continuously improve service delivery and product offerings.

Documentation And Reporting

• Prepare reports on technical service activities, highlighting common issues, resolutions, and areas for improvement.
• Maintain accurate records of customer interactions and service calls.
• Suggest and implement improvements in service protocols and customer support practices.
• Stay informed about industry trends.
• In-person and home office
• Travel up to 75%.

Required Knowledge And Skills

Qualifications

• Bachelor’s degree in Food Science or related multi-year field experience.
• Proven category experience in a technical support role preferably in bakery or related environment.
• Strong understanding of bakery processes, and product quality control.
• Excellent problem-solving skills and attention to detail.
• Ability to train and educate bakery staff on technical aspects of baking.
• Strong communication and interpersonal skills.
• Experience with technical documentation and reporting.
• Proficiency in Microsoft Suites
• Technical expertise in baking / cake decorating and all facets of finishing
• Problem-solving
• Training and education
• Communication
• Continuous learning

Licensure: N/A

Physical Requirements: N/A

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. The duties and the responsibilities for this position may change at any time for any reason without prior notice.