Bakery Shift Leader - Guest Experience & Growth

Nothing Bundt Cakes | West Coast Cakery, Inc.; Reynoldsburg (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Nothing Bundt Cakes (NbC) is seeking a Shift Leader to work with the General Manager, Assistant Manager and team to deliver top-quality cakes, a warm atmosphere, and exceptional guest service. This role shares in team leadership and partners with bakery management to drive sales while ensuring NbC standards are met.

Opportunities for promotion are available within the growing brand. We value a strong guest experience, training of team members, and maintaining productivity.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
• Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Responsibilities

• Lead and coach team members to deliver superior guest experience.
• Collaborate with bakery management to drive sales and profitability.
• Execute day-to-day bakery operations in alignment with NbC standards.
• Adapt to flexible shifts including early mornings, evenings, weekends and holidays.

Skills

Guest experience

Team leadership

Coaching

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Nothing Bundt Cakes (NbC) is seeking a Shift Leader to work with the General Manager, Assistant Manager and team to deliver top-quality cakes, a warm atmosphere, and exceptional guest service. This role shares in team leadership and partners with bakery management to drive sales while ensuring NbC standards are met.

Opportunities for promotion are available within the growing brand. We value a strong guest experience, training of team members, and maintaining productivity.