Bakery Shift Lead — People-First Team Leader (Tips + Bonus)

Levain Bakery; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare Reimbursement Account

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

Two Weeks Paid Time Off

401K with 3.5% Company Match

Job summary

Levain Bakery is hiring for a full-time non-exempt role at our Boston location. You will lead a team, oversee daily operations, and deliver Levain's signature customer service in a fast-paced setting.

Responsibilities include supervising shifts, ensuring order accuracy, and upholding health/safety standards while maintaining excellent guest experiences. We value reliability, strong communication, and a proactive, team-oriented approach.

Qualifications

• 2+ years in food service, retail, or QSR with supervisory exposure
• Strong customer service and communication skills
• Reliable, punctual, and professional under pressure
• Able to lift 25-50 lb and stand 8 hours
• English proficiency in speaking and writing
• Valid DOH certifications and regional food handler certifications

Responsibilities

• Lead with curiosity and compassion; mentor the team and share feedback
• Set a positive shift tone and maintain a can-do attitude
• Supervise tasks, support challenges, and foster teamwork and goals
• Provide coaching to identify improvements and enhance service
• Ensure high-quality service aligned with Levain’s brand standards
• Oversee daily tasks, inventory, and adherence to health and safety protocols
• Open/close the store as designated, handle cash deposits, and maintain cleanliness

Skills

Customer Service

Communication

Reliability

Punctuality

Team Leadership

Attention to Detail

Problem Solving

Tools

Toast POS

Job description

Levain Bakery is hiring for a full-time non-exempt role at our Boston location. You will lead a team, oversee daily operations, and deliver Levain's signature customer service in a fast-paced setting.

Responsibilities include supervising shifts, ensuring order accuracy, and upholding health/safety standards while maintaining excellent guest experiences. We value reliability, strong communication, and a proactive, team-oriented approach.