Shift Lead - Back Bay

Levain Bakery; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare Reimbursement Account

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

Two Weeks Paid Time Off

401K with 3.5% Company Match

Job summary

Levain Bakery is hiring for a full-time non-exempt role at our Boston location. You will lead a team, oversee daily operations, and deliver Levain's signature customer service in a fast-paced setting.

Responsibilities include supervising shifts, ensuring order accuracy, and upholding health/safety standards while maintaining excellent guest experiences. We value reliability, strong communication, and a proactive, team-oriented approach.

Qualifications

• 2+ years in food service, retail, or QSR with supervisory exposure
• Strong customer service and communication skills
• Reliable, punctual, and professional under pressure
• Able to lift 25-50 lb and stand 8 hours
• English proficiency in speaking and writing
• Valid DOH certifications and regional food handler certifications

Responsibilities

• Lead with curiosity and compassion; mentor the team and share feedback
• Set a positive shift tone and maintain a can-do attitude
• Supervise tasks, support challenges, and foster teamwork and goals
• Provide coaching to identify improvements and enhance service
• Ensure high-quality service aligned with Levain’s brand standards
• Oversee daily tasks, inventory, and adherence to health and safety protocols
• Open/close the store as designated, handle cash deposits, and maintain cleanliness

Skills

Customer Service

Communication

Reliability

Punctuality

Team Leadership

Attention to Detail

Problem Solving

Tools

Toast POS

Job description

• Location 180 Newbury Street,Boston, MA, 02116,United States
• Base Pay $21.25 - $24.25 / Hour
• Other Compensation + tips + 15% bonus potential
• Employee Type Full Time Non-Exempt

Description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together
• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
• Lead with Heart- We operate with empathy and integrity
• Rise Up- We take initiative to make things better
• Savor It- We are present and find the fun!

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

Job Responsibilities:

Leadership & Team Supervision

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Set the tone for each shift by maintaining a positive, can-do attitude
• Supervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work culture
• Act as a mentor by providing feedback and coaching to identify areas of improvement
• Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills

Customer Service

• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met
• Act as designated keyholder for bakery; responsible for opening and closing the store
• Oversee cash handling and bank deposits daily
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals
• Delegate restocking, cleaning, and organizational tasks to the team

Requirements

• Minimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)
• Open availability: ability to work mornings, nights, weekends, and holidays
• Ability to lift/push 25-50 poundsStand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
• Read and communicate in English, both verbally and in writing
• Utilize basic computer skills (Email, Microsoft Office)
• Must have valid DOH Certification & additional regional required food handlers’ certifications
• $21.25-24.25/hour + tips + up to 15% quarterly bonus potential
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• 14 Weeks Fully Paid Parental Leave
• Two Weeks of Paid Time Off
• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.

Requirements

Minimum 32 hr a week

Evenings/Weekend/Holiday availability required