Bakery Training Lead — Elevate Team & Service

Levain Bakery; Boston (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tips

Employer-funded Healthcare Reimburse

Commuter Benefits

Employee Assistance Program

Bike-Share Reimbursement

14 Weeks Fully Paid Parental Leave

One Week of Paid Time Off

401K with 3.5% Company Match

Job summary

Levain Bakery in Boston is seeking a Certified Trainer to lead training programs, coach staff, and serve as a brand ambassador. You will use the MIX training system to deliver comprehensive development, ensure high standards, and support a customer-focused environment.

The role emphasizes teamwork, reliability, and the ability to stay calm in a fast-paced setting. Minimum 1 year in food service with DOH and regional certifications is required, along with on-site availability.

Qualifications

• Minimum 1 year of food service, QSR, or retail experience; training/coaching preferred.
• Proficient with training systems and technology such as MIX.
• Must have DOH certification and regional food handler certifications.

Responsibilities

• Lead with curiosity and compassion by coaching team members and building connections.
• Facilitate clear communication between staff and management for smooth operations.
• Stay informed about products, procedures, and promotions and train accordingly.
• Provide tactful feedback to ensure employees meet Levain’s standards.

Skills

Customer service

Communication

Teamwork

Reliability

Punctuality

Attention to detail

Empathy

Education

DOH Certification

Regional food handler certifications

Tools

Toast POS

MIX training system

Job description

Levain Bakery in Boston is seeking a Certified Trainer to lead training programs, coach staff, and serve as a brand ambassador. You will use the MIX training system to deliver comprehensive development, ensure high standards, and support a customer-focused environment.

The role emphasizes teamwork, reliability, and the ability to stay calm in a fast-paced setting. Minimum 1 year in food service with DOH and regional certifications is required, along with on-site availability.