Bakery Shift Lead & Guest Experience Coach

nothing-bundt-cakes-careers; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Nothing Bundt Cakes in Dallas, TX is seeking an Assistant Bakery Manager to work with the Bakery Operator and team to deliver high-quality cakes, a warm guest experience and strong store results.

You will help lead daily operations, oversee guest engagement, cake production, visual merchandising, training and scheduling, and ensure NbC standards are met while promoting the brand culture in the local community.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
• Driver's license is required due to the driving responsibilities associated with this role.
• Foodservice safety training certificate (or required to obtain within 30 days of employment).
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.

Responsibilities

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Partners with the Bakery Operator in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control.
• Supports the Bakery Operator in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists the Bakery Operator in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Skills

Guest experience

Team leadership

P&L management

Inventory control

Communication skills

Education

High school diploma or GED

Foodservice safety training certificate

Post-secondary education is a plus

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Nothing Bundt Cakes in Dallas, TX is seeking an Assistant Bakery Manager to work with the Bakery Operator and team to deliver high-quality cakes, a warm guest experience and strong store results.

You will help lead daily operations, oversee guest engagement, cake production, visual merchandising, training and scheduling, and ensure NbC standards are met while promoting the brand culture in the local community.