Bakery Ops Manager - Lead Teams & Guest Experience

Insomniacookies; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base pay plus quarterly奖金

Monthly Cell Phone Stipend

Early Wage Access

Employee discount (free cookies!)

Career development and advancement

Comprehensive benefits including 401k

Job summary

Insomnia Cookies in Chicago is seeking a Bakery Operations Manager who will lead a fast-paced team, own nightly and weekend shifts, and ensure exceptional guest experiences.

You will hire, coach, and develop Shift Leaders and Cookies Crew, optimize staffing, inventory, and bake quality, while driving sales and bakery performance in a hands-on leadership role.

This key role offers growth with a growing brand and a strong benefits package.

Qualifications

• 3+ years of management in fast-paced food/service.
• Willing to work evenings/weekends.
• Proven coaching and team development.
• Strong hospitality mindset.
• Ability to manage scheduling and labor.

Responsibilities

• Oversee daily bakery operations and staffing.
• Maintain product quality, safety, and cleanliness.
• Lead hiring, onboarding, and coaching of staff.
• Drive sales and local marketing initiatives.

Skills

People leadership

Shift scheduling

Guest service excellence

Food safety knowledge

Team development

Tools

POS systems

Inventory control

Job description

Insomnia Cookies in Chicago is seeking a Bakery Operations Manager who will lead a fast-paced team, own nightly and weekend shifts, and ensure exceptional guest experiences.

You will hire, coach, and develop Shift Leaders and Cookies Crew, optimize staffing, inventory, and bake quality, while driving sales and bakery performance in a hands-on leadership role.

This key role offers growth with a growing brand and a strong benefits package.