Evening Shift Leader — Bakery & Guest Experience

Insomnia Cookies; West Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies in West Chicago, IL is seeking a Shift Leader to lead bakery operations, bake and package orders, and coach the Cookie Crew to deliver warm cookies and an exceptional guest experience.

You will manage tasks, uphold quality and safety standards, handle cash, and partner with store leadership to keep the bakery running smoothly; evenings and weekends are a regular part of the schedule.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Skills

Customer-focused environment

Strong communication

Organization

Problem-solving

Team-oriented

Guest experience

Cash handling

Ability to obtain food safety certs

Age 18+

Job description

Insomnia Cookies in West Chicago, IL is seeking a Shift Leader to lead bakery operations, bake and package orders, and coach the Cookie Crew to deliver warm cookies and an exceptional guest experience.

You will manage tasks, uphold quality and safety standards, handle cash, and partner with store leadership to keep the bakery running smoothly; evenings and weekends are a regular part of the schedule.