Bakery Operations Leader — Path to BOM & Team Development

Insomnia Cookies; West Chicago (IL); On-site; USD 2,549,000 - 2,893,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid vacation

Wellness days

Career development

Free cookies

Team culture

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager in Chicago, IL to lead bakery operations with urgency, accuracy, and accountability while developing the next generation of bakery leaders. This role blends hands-on operational excellence with team development, onboarding, training, and coaching, acting as a true extension of the BOM and stepping into full bakery ownership when needed.

Based at our Chicago store at 1335 W Taylor St, the role requires coaching hourly staff,

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth mindset.
• Ensure onboarding and training programs are executed to company standards.
• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.

Skills

Leadership

Operational discipline

Coaching staff

Fast-paced environment

Bakery ops

Communication skills

Job description

Insomnia Cookies is seeking an Assistant Bakery Operations Manager in Chicago, IL to lead bakery operations with urgency, accuracy, and accountability while developing the next generation of bakery leaders. This role blends hands-on operational excellence with team development, onboarding, training, and coaching, acting as a true extension of the BOM and stepping into full bakery ownership when needed.

Based at our Chicago store at 1335 W Taylor St, the role requires coaching hourly staff,