Bakery Operations Lead (Decorating & Customer Service)

Weis Markets; Brunswick (MD); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health plan

Dental

Vision

401(k) plan

Associate discount

Job summary

Weis Markets Bakery in Brunswick, MD is seeking a Bakery Supervisor to lead daily bakery operations. You will supervise associates, decorate cakes, handle customer requests, and ensure products meet quality standards.

You will manage scheduling, merchandising, inventory, and cost controls, while upholding safety and company policies. Prior decorating experience and retail management are preferred.

Qualifications

• Minimum 2 years’ management experience in retail/restaurant/supermarket.
• Decorating experience preferred.
• Education as listed above.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer issues promptly in a polite and professional manner.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude. Determines what the customer is looking for in terms of size, flavor and appearance.
• Decorates cakes and other bakery products using dye, specific designs or by creating custom designs. Uses variety of creams, frostings and fillings with consistent outcome.
• Assists Bakery Manager in day-to-day functions of Bakery operations such as merchandising, ad execution, associate engagement and customer service.
• Oversees department inventories by tracking weekly sales reports, product orders and supplies to ensure successful period-end physical inventory.
• Assists with scheduling all Bakery associates, participates in training, rewards and recognizes performance and delegates work assignments.
• Develops and implements merchandising plans that meet financial goals. Knowledgeable on weekly ads and specials to ensure correct pricing and production amounts.
• Checks and verifies all department deliveries and invoices to ensure accurate billing. May help unload merchandise and transport to sales floor or storage area.
• Controls department expenses by improving operations and efficiencies, controls labor costs and reduces losses due to damages, spoiled product and shrink.
• Keeps bakery department well stocked and appealing to meet customer demand. Smiles and greets customers, makes suggestions, answers questions about various products.
• Ensures that merchandise is fresh, in saleable condition and properly priced with the correct signage.
• May assist with the production of breads, pastries and other baked goods to sell.

Skills

Management experience

Decorating experience

Education

High School diploma or GED

Associate or bachelor’s degree in business or food service

Job description

Weis Markets Bakery in Brunswick, MD is seeking a Bakery Supervisor to lead daily bakery operations. You will supervise associates, decorate cakes, handle customer requests, and ensure products meet quality standards.

You will manage scheduling, merchandising, inventory, and cost controls, while upholding safety and company policies. Prior decorating experience and retail management are preferred.