Bakery Key Holder & Guest Experience Lead

Nothing Bundt Cakes; Brownsville (TX); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Training & development

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Bonus based on performance

Free uniform

Opportunity for quarterly bonuses

Job summary

Nothing Bundt Cakes in Brownsville, TX is seeking a Key Holder to support daily bakery operations, open/close procedures, manage transactions, and deliver warm guest service. You will assist with crafting and joy-creating duties, coordinate orders, help with merchandising, and participate in events while maintaining brand standards and a safe, welcoming store environment.

This role requires flexible shifts, strong teamwork, and the ability to balance reports and emails, with opportunities for

Responsibilities

• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Suggest creative solutions such as add-ons and retail to create an exceptional experience for the guest.
• Assist guests with their orders in person and by phone.
• Operate and balance the POS with accuracy and efficiency.
• Have current and complete knowledge of current prices, products and promotions.
• Coordinate the timing of all orders between Guest Services and Bakery Departments.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Keep crafting/joy creator area clean and sanitized, including crafting bins, drawers, and the BOH POS station.
• Proficient in the Crafting and Joy Creating department.
• Ensure Managerial daily instructions are completed.
• Uphold Nothing Bundt Cake company policies and food safety standards, price and organize retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
• Monitor, prioritize, and respond to emails and customer inquiries in a professional and timely manner.
• Review and manage GEM cases, resolving issues within the system and coordinating with management as needed for follow-up.
• Communicate with fundraising groups to obtain updates, gather all required event details, and accurately enter information into the system.
• Manage house accounts by creating, maintaining, closing, and following up on outstanding accounts to ensure accurate recordkeeping.
• Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers, working collaboratively with the team to ensure efficient inventory handling.
• Support daily store operations by maintaining organization, accuracy, and excellent customer service while assisting with administrative and operational tasks as needed.
• Willing to assist other departments as needed.

Job description

Nothing Bundt Cakes in Brownsville, TX is seeking a Key Holder to support daily bakery operations, open/close procedures, manage transactions, and deliver warm guest service. You will assist with crafting and joy-creating duties, coordinate orders, help with merchandising, and participate in events while maintaining brand standards and a safe, welcoming store environment.

This role requires flexible shifts, strong teamwork, and the ability to balance reports and emails, with opportunities for