Bakery Guest Experience Specialist

SusieCakes Bakery; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Free non-slip shoes

Birthday month PTO with complimentary

Company holidays off

Medical, dental, vision insurance

Vacation, 401k, FSA

Pet rescue reimbursement and pet保险

Flexible return to work schedule for M

Generous discounts to all our desserts

Job summary

SusieCakes Bakery in Nashville is seeking a friendly team member to greet guests, take orders, and deliver premium service in a fast-paced bakery environment. You’ll help with front-of-house duties and occasionally assist the culinary team while upholding our hospitality standards.

The role requires the ability to stand for long periods, lift up to 50 pounds, and work a flexible schedule including weekends and holidays. Prior customer service is preferred, with a high school diploma or GED.

Qualifications

• One year of experience in a customer service environment preferred.
• Experience in quick service food handling is a plus.
• Excellent verbal and written communication skills.
• Must be able to safely utilize all bakery equipment.

Responsibilities

• Maintain positive guest and team relations by upholding company values.
• Deliver premium guest service according to steps of service.
• Take and hand out guest orders with attention to detail.
• Deliver product as needed and according to business needs.
• Answer questions about offerings and pricing with confidence.
• Identify and recover dissatisfied guests.
• Assist culinary team as needed.
• Ensure food is prepared, handled, and stored according to safety standards.

Skills

Customer service

Attention to detail

Communication

Bakery equipment

Education

High school diploma or GED

Job description

SusieCakes Bakery in Nashville is seeking a friendly team member to greet guests, take orders, and deliver premium service in a fast-paced bakery environment. You’ll help with front-of-house duties and occasionally assist the culinary team while upholding our hospitality standards.

The role requires the ability to stand for long periods, lift up to 50 pounds, and work a flexible schedule including weekends and holidays. Prior customer service is preferred, with a high school diploma or GED.