Bakery Guest Experience Shift Lead - Flexible Schedule

SusieCakes Bakery; Manhattan Beach (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work schedule

Birthday month PTO with complimentary 

Generous discounts on desserts

Job summary

SusieCakes is seeking a Guest Service Team Leader to oversee the overall guest experience on duty, ensuring premium service and VIP treatment for each guest. You will lead the team to communicate offerings, uphold standards, and collaborate with the culinary team to exceed expectations.

Qualified candidates bring 2+ years in customer service, strong communication skills, and flexibility to work weekends/holidays.

Qualifications

• Two years of experience in a customer service environment preferred.
• Excellent verbal and written communication skills.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

Responsibilities

• Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product.
• Communicating to the team’s product offerings, new company initiatives and general updates about the bakery
• Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations
• Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures

Skills

Customer service

Excellent communication

Flexible schedule

Reliable transportation

Education

Associates or Bachelors in Business or Hospitality preferred

High school diploma or GED required

Job description

SusieCakes is seeking a Guest Service Team Leader to oversee the overall guest experience on duty, ensuring premium service and VIP treatment for each guest. You will lead the team to communicate offerings, uphold standards, and collaborate with the culinary team to exceed expectations.

Qualified candidates bring 2+ years in customer service, strong communication skills, and flexibility to work weekends/holidays.