Bakery Guest Experience Specialist

SusieCakes Bakery; San Francisco (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes (annually!)

Birthday month PTO with complimentary

Company holidays off (Thanksgiving, 12

Medical, dental, vision insurance

Vacation, 401k, FSA

Pet rescue reimbursement and pet保险

Flexible return to work schedule form

Generous discounts to all our desserts

Job summary

SusieCakes Bakery in San Francisco, CA is seeking friendly team members to deliver outstanding guest service in a busy bakery environment. You will help guests with orders, maintain cleanliness, and support the culinary team while upholding food safety standards.

Flexible hours including weekends and holidays, with opportunities across multiple regional locations. Prior experience in customer service or quick service is preferred, and reliable transportation is required to support deliveries

Qualifications

• One year of customer service experience preferred.
• Quick service food handling experience a plus.
• Attention to detail.
• Excellent verbal and written communication skills.
• Must be able to safely utilize all bakery equipment.
• Ability to work in multiple regional locations.
• Ability to work in cross functional roles (front‑of‑house & back‑of‑house).
• Flexible schedule including weekends and holidays.
• Must have reliable transportation and valid driver’s license.

Responsibilities

• Maintain positive guest and team relations by living company values.
• Deliver premium guest service according to steps of service and standard operating procedures.
• Take and hand out guest orders with attention to detail and accuracy.
• Delivering product on an ongoing basis and according to business needs.
• Answer questions about daily/custom offerings and pricing with confidence.
• Identify and recover guests who are dissatisfied with service and/or product.
• Perform shifts as scheduled to open and close the bakery.
• Perform dishwasher duties as needed.
• Assist culinary team as needed.
• Ensure all food is prepared, handled and stored according to all required food safety code standards.

Skills

Customer service

Attention to detail

Excellent communication (verbal & écr)

Flexible schedule

Multi-location workability

Teamwork

Education

High school diploma or GED

Tools

Bakery equipment safety

Job description

SusieCakes Bakery in San Francisco, CA is seeking friendly team members to deliver outstanding guest service in a busy bakery environment. You will help guests with orders, maintain cleanliness, and support the culinary team while upholding food safety standards.

Flexible hours including weekends and holidays, with opportunities across multiple regional locations. Prior experience in customer service or quick service is preferred, and reliable transportation is required to support deliveries