Bakery Guest Experience Specialist

SusieCakes Bakery; Lafayette (CA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Flexible schedule

Free non-slip shoes

Birthday PTO with cake

Company holidays off

Medical insurance

Dental insurance

Vision insurance

Vacation leave

401k

FSA

Pet rescue reimbursement

Pet insurance

Maternity leave flexibility

Employee discounts

Job summary

SusieCakes Bakery is seeking team members to deliver warm, high‑quality guest service in a busy bakery environment. You will help guests select products, hand out orders, and ensure accuracy while supporting both front‑of‑house and back‑of‑house tasks.

We value reliable, detail‑oriented individuals with strong communication who can work across locations and adapt to a flexible schedule, including weekends. Training is provided, and there are opportunities to grow within our bakery team.

Qualifications

• One year of customer service experience preferred.
• Quick service food handling experience a plus.
• Attention to detail is essential for accuracy.
• Excellent verbal and written communication skills are required.
• Must safely operate bakery equipment.

Responsibilities

• Maintain positive guest and team relations by living company values.
• Deliver premium guest service according to SOP and steps of service.
• Take and hand out guest orders with accuracy and care.
• Deliver product on schedule according to business needs.
• Answer questions about daily offerings and pricing confidently.
• Identify and recover guests who are dissatisfied with service or product.
• Perform shifts to open and close the bakery.
• Perform dishwasher duties as needed.
• Assist culinary team as needed.
• Ensure all food is prepared, handled and stored per food safety standards.

Skills

Customer service

Attention to detail

Communication skills

Reliability

Driver's license

Teamwork

Flexibility

Delivery ability

Education

High school diploma or GED

Job description

SusieCakes Bakery is seeking team members to deliver warm, high‑quality guest service in a busy bakery environment. You will help guests select products, hand out orders, and ensure accuracy while supporting both front‑of‑house and back‑of‑house tasks.

We value reliable, detail‑oriented individuals with strong communication who can work across locations and adapt to a flexible schedule, including weekends. Training is provided, and there are opportunities to grow within our bakery team.