Bakery General Manager: Elevate Guest Experience & Growth

SusieCakes Bakery; Brentwood (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible schedule

Free non-slip shoes

Birthday month PTO with cake

Company holidays off

Medical, dental, vision insurance

Vacation, 401k, FSA

Pet insurance

50% dessert discount

Job summary

SusieCakes is seeking a General Manager in Brentwood to lead our team and deliver an elevated guest experience in-store. You will oversee production, staffing, and daily operations to ensure consistency and quality across the bakery.

The role emphasizes hospitality, people development, budget management, safety compliance, and community partnerships to grow the SusieCakes brand while preserving the warm, neighborhood bakery feel.

Qualifications

• 3+ years in bakery/restaurant/retail leadership.
• Bachelor’s Degree in business or hospitality management preferred.
• Ability to work in multiple regional locations and flexible schedule.

Responsibilities

• Lead the bakery team to deliver elevated guest experiences.
• Oversee production, quality control, and daily operations.
• Manage staffing, payroll, and operating expenses.
• Develop and train employees; ensure safety and cleanliness.
• Build community partnerships and grow the SusieCakes brand.

Skills

Leadership

Guest experience

Team development

Operations management

Education

Bachelor's Degree in business or hospitality management

Job description

SusieCakes is seeking a General Manager in Brentwood to lead our team and deliver an elevated guest experience in-store. You will oversee production, staffing, and daily operations to ensure consistency and quality across the bakery.

The role emphasizes hospitality, people development, budget management, safety compliance, and community partnerships to grow the SusieCakes brand while preserving the warm, neighborhood bakery feel.