Bakery Operations Leader - Elevate Guest Experience

SusieCakes Bakery; San Carlos (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work schedule

Free non‑slip shoes (annually)

Birthday month PTO with complimentary,

Company holidays off (Thanksgiving, 12

Medical, dental, vision insurance

Vacation, 401(k), FSA

Pet rescue reimbursement and pet insu

Flexible return to work schedule for m

Generous discounts to all our desserts

Job summary

SusieCakes Bakery is seeking an Assistant General Manager (AGM), a manager-in-training who will inspire, train, and support the guest service team and assist the General Manager with guest service needs across multiple locations.

This role offers exposure to leadership in a busy bakery environment, with a focus on hospitality, operations, and delivering memorable experiences to guests while embracing a flexible schedule and evolving responsibilities.

Qualifications

• Two years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries.
• Excellent verbal and written communication skills.
• Exceptional interpersonal and team‑building skills.
• Ability to train, coach, and counsel team members.
• Exposure to financial and operational accountability.
• Ability to work in multiple regional locations.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

Responsibilities

• Inspire, train, and support guest service team.
• Assist the General Manager with guest service needs across multiple locations.
• Work with Market Leader and General Manager to develop objectives and a plan to improve bakery success metrics.

Education

Associate’s or Bachelor’s degree in Business or Hospitality preferred

High school diploma or GED required

Job description

SusieCakes Bakery is seeking an Assistant General Manager (AGM), a manager-in-training who will inspire, train, and support the guest service team and assist the General Manager with guest service needs across multiple locations.

This role offers exposure to leadership in a busy bakery environment, with a focus on hospitality, operations, and delivering memorable experiences to guests while embracing a flexible schedule and evolving responsibilities.