Bakery & Deli Specialist — Customer Experience

Kroger Co.; Conroe (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Co. is seeking a Grocery Clerk for the Bakery/Deli department to provide outstanding customer service and assist in meeting department goals.

You will prepare items, offer samples, suggest products, and ensure freshness and correct portions while following safety and quality standards. The role requires knowledge of bakery equipment, ability to work in a fast-paced store, and adherence to food safety guidelines.

Qualifications

• Customer service skills are essential for helping shoppers and resolving issues.
• Strong communication helps relay information clearly to customers and teammates.
• Basic math knowledge is needed for giving correct change and handling receipts.
• Ability to obtain a current food handlers permit after employment may be required.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review sell by dates and act accordingly.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products on request.
• Stay current with ads and promotions.
• Gain knowledge of products and respond to questions with suggestions.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and identify unsafe conditions for management notification.
• Practice preventive maintenance by inspecting equipment and reporting needs.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in a high-paced environment.
• Ability to manage conflicts

Skills

Customer service

Effective communication

Basic math

Food handler permit

Job description

Kroger Co. is seeking a Grocery Clerk for the Bakery/Deli department to provide outstanding customer service and assist in meeting department goals.

You will prepare items, offer samples, suggest products, and ensure freshness and correct portions while following safety and quality standards. The role requires knowledge of bakery equipment, ability to work in a fast-paced store, and adherence to food safety guidelines.