Bakery & Deli Customer Experience Specialist

The Kroger Co.; Shorewood Hills (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a Bakery/Deli Clerk to deliver outstanding customer service and maintain a safe, clean environment.

You will support the department manager in achieving sales goals and uphold quality standards while assisting customers with product selections and sample offerings. Responsibilities include preparing items per requests, using bakery equipment, and ensuring accurate labeling, packaging, and inventory.

Qualifications

• Customer service skills required.
• Strong communication skills.
• Basic math knowledge.
• Ability to obtain current food handlers permit after hire.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review sell by dates.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products on request.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a constructive manner.
• Honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Customer service

Communication

Math skills

Food handler permit

Job description

The Kroger Co. is seeking a Bakery/Deli Clerk to deliver outstanding customer service and maintain a safe, clean environment.

You will support the department manager in achieving sales goals and uphold quality standards while assisting customers with product selections and sample offerings. Responsibilities include preparing items per requests, using bakery equipment, and ensuring accurate labeling, packaging, and inventory.