Bakery/Deli Clerk

Kroger; Northbrook (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading company as a Bakery/Deli Clerk, where you'll create outstanding customer experiences and maintain high-quality standards in the bakery and deli departments. This role emphasizes exceptional service, teamwork, and adherence to food safety regulations. You'll prepare fresh products, assist customers, and support a diverse team committed to excellence.

Qualifications

• Customer service skills required.
• Ability to obtain a food handler permit upon employment.

Responsibilities

• Prepare bakery and deli items per customer requests.
• Maintain a safe and clean environment.
• Monitor inventory and stocking conditions.

Skills

Customer Service

Effective Communication

Basic Math

Education

Food Handler Permit

Job description

Join to apply for the Bakery/Deli Clerk role at Kroger.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Prepare bakery and deli items per customer requests using proper equipment.
2. Offer product samples to help customers discover new items or inquire about products.
3. Inform customers of bakery and/or deli specials.
4. Provide customers with fresh products in the correct portion size to prevent shrinkage.
5. Recommend bakery or deli items to ensure customer satisfaction.
6. Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
7. Prepare foods following temperature logs and cooking instructions.
8. Measure, prepare, and mix ingredients according to recipes using appropriate utensils and equipment.
9. Package, label, and inventory ingredients and merchandise.
10. Check product quality for freshness and review 'sell by' dates.
11. Properly use kitchen equipment like stoves, scales, fryers, and steamers.
12. Label, stock, and inventory merchandise.
13. Report discrepancies in product ordering or shipping.
14. Understand store layout and locate products for customers.
15. Stay updated on current, upcoming, seasonal, and special ads.
16. Maintain product knowledge to answer questions and suggest products.
17. Monitor inventory and stocking conditions, noting discrepancies.
18. Ensure proper temperature maintenance in cases and coolers, keeping logs.
19. Create a welcoming environment for customers and promote trust among associates.
20. Adhere to all food safety regulations and guidelines.
21. Follow safety procedures, identify unsafe conditions, and notify management.
22. Inspect equipment regularly and report repairs needed.
23. Notify management of accidents involving customers or employees.
24. Work cooperatively in high-paced, stressful environments.
25. Manage conflicts in a reasonable, non-confrontational manner.
26. Act with honesty and integrity regarding customer and business information.
27. Follow directions and seek assistance when needed to resolve issues.
28. Support interactions with minors, individuals with special needs, and older adults.
29. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Basic math knowledge
• Ability to obtain a food handler permit upon employment

Desired Previous Job Experience:

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve Mariano’s customers in over 40 stores in the Chicago Metro area. As part of Kroger, we pride ourselves on diverse teams passionate about food and people, committed to creating positive experiences for customers, communities, and each other. We value diversity, innovation, and growth opportunities. Join us to develop your career and be part of our Mariano’s family!