Bakery/Deli Clerk

Kroger; Westmont (IL); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading grocery chain as a Bakery/Deli Clerk, where you'll create exceptional customer experiences and ensure high-quality food service. This role involves preparing bakery and deli items, assisting customers, and maintaining a clean environment. Ideal candidates will possess strong customer service skills and a commitment to food safety.

Qualifications

• Ability to obtain a food handlers permit upon employment.

Responsibilities

• Prepare bakery and deli items according to customer requests.
• Maintain a safe and clean environment for customers.
• Monitor inventory levels and product quality.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Education

Food handlers permit

Job description

Join to apply for the Bakery/Deli Clerk role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Prepare bakery and deli items according to customer requests using proper equipment.
2. Offer product samples to help customers discover new items or inquire about products.
3. Inform customers of bakery and/or deli specials.
4. Provide customers with fresh products in correct portion sizes to prevent shrinkage.
5. Recommend deli or bakery items to ensure customer satisfaction.
6. Use bakery equipment such as refrigerators, freezers, slicers, and ovens following company guidelines.
7. Prepare foods following temperature logs and cooking instructions.
8. Measure, prepare, and mix ingredients as per recipes using appropriate utensils and equipment.
9. Package, label, and inventory ingredients and merchandise appropriately.
10. Check product quality, review 'sell by' dates, and take necessary actions.
11. Use kitchen equipment properly, including stoves, scales, fryers, steamers, etc.
12. Label, stock, and inventory department merchandise.
13. Report discrepancies in product ordering/shipping to the manager.
14. Understand store layout to locate products for customers.
15. Stay updated with current and upcoming promotions and ads.
16. Maintain knowledge of products and respond to customer inquiries with suggestions.
17. Monitor inventory levels and note discrepancies.
18. Ensure proper temperatures in cases and coolers, maintaining logs.
19. Create a welcoming environment for customers and promote trust among staff.
20. Follow all food safety and safety procedures, reporting unsafe conditions.
21. Inspect equipment regularly and notify management of repairs needed.
22. Report customer or employee accidents promptly.
23. Work cooperatively in a high-paced, sometimes stressful environment.
24. Manage conflicts in a reasonable and cooperative manner.
25. Act with honesty and integrity regarding customer and business information.
26. Follow directions and seek assistance when needed to resolve issues.
27. Support and assist customers, including minors, individuals with special needs, and older adults.
28. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain a food handlers permit upon employment

Desired Previous Job Experience

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve over 40 stores in the Chicago Metro area. As part of Kroger, we are committed to diversity, innovation, and creating positive experiences for our customers and employees. We offer opportunities for growth, training, and a supportive work environment. Join us to be part of our Mariano’s family!