Baja-Style Restaurant Manager — Guest Experience Leader

MEX 1 Coastal Cantina; Charleston (SC); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Positive work environment

Flexible schedules

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discount on food and merch

Job summary

Mex 1 Coastal Cantina is seeking a full-time Restaurant Manager to lead daily operations, drive guest satisfaction, and uphold our dining standards. You will coach service and kitchen staff, ensure safety and sanitation, and promote our signature cocktails and guest experience throughout shifts.

The ideal candidate will help foster a welcoming atmosphere, manage peak service times, and maintain the Mexico-inspired menu journey that defines Mex1.

Responsibilities

• Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.
• Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.
• Concentrates on training service and kitchen personnel, to continually improve the guest experience.
• Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.
• Reinforces suggestive selling/menu journey behaviors by ensuring that guests are invited to starters, side orders, beverages and desserts as part of the Mex1 dining experience.
• Is responsible for maintaining the Mex1 Coastal Cantina standards of products, services and quality.
• Creates and fosters a culture to make margaritas and craft cocktails an integral part of every guest’s dining experience.
• Creates an atmosphere/vibe that ensures guests to feel welcome and wish to return.

Job description

Mex 1 Coastal Cantina is seeking a full-time Restaurant Manager to lead daily operations, drive guest satisfaction, and uphold our dining standards. You will coach service and kitchen staff, ensure safety and sanitation, and promote our signature cocktails and guest experience throughout shifts.

The ideal candidate will help foster a welcoming atmosphere, manage peak service times, and maintain the Mexico-inspired menu journey that defines Mex1.