Baggage Services Lead — Airport Operations

Primeflight-Aviation-5; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

PrimeFlight Aviation Services, Inc. in Jacksonville, FL is seeking a Baggage Service Supervisor to lead the baggage service team, ensuring efficient handling, resolving inquiries, and processing claims in a fast-paced environment.

The role emphasizes leadership, compliance with policies, and delivering high passenger satisfaction. The position requires 1 year of supervisory experience, 2 years of customer service, and flexibility to work varied shifts including nights and holidays.

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Must hold a valid driver's license
• Communicate effectively in English (reading, writing, speaking)
• 1 Year supervisory experience
• 2 Years Customer Service experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices (IPads/Tablets, Computers, Mobile Devices)
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Supervise the baggage service team to ensure efficient operation
• Train staff in handling and resolving baggage-related queries
• Monitor the processing of lost, delayed, and damaged baggage claims
• Coordinate with airlines and ground handlers for baggage tracking and recovery
• Implement and uphold high standards of customer service
• Address and resolve escalated customer concerns and complaints
• Maintain accurate records and logs of baggage incidents
• Enforce adherence to airport security and safety protocols
• Conduct regular performance evaluations of team members
• Keep abreast of airport and airline baggage policies and procedures
• Facilitate effective communication within the team and with other departments
• Prepare operational reports for management
• Innovate solutions to enhance baggage service efficiency
• Ensure proper staffing and resource allocation
• Lead by example in providing exemplary baggage services
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Team leadership

Customer service

Communication skills

English proficiency

Supervisory experience

Job description

PrimeFlight Aviation Services, Inc. in Jacksonville, FL is seeking a Baggage Service Supervisor to lead the baggage service team, ensuring efficient handling, resolving inquiries, and processing claims in a fast-paced environment.

The role emphasizes leadership, compliance with policies, and delivering high passenger satisfaction. The position requires 1 year of supervisory experience, 2 years of customer service, and flexibility to work varied shifts including nights and holidays.