Airport Baggage Drop Supervisor — On‑Site Leader

Primeflight-Aviation-5; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. in East Boston, MA is seeking a Baggage Drop Agent Supervisor to oversee daily baggage drop operations and supervise Baggage Drop Agents. The role emphasizes leadership, guest service, and adherence to airline and airport policies.

Responsibilities include staffing coordination, training, and resolving escalated passenger concerns in a fast-paced environment near BOS Airport.

Qualifications

• 18 years of age or older.
• Legally authorized to work in the United States.
• Ability to read, write, speak, and understand English.

Responsibilities

• Supervise and coordinate the daily activities of Baggage Drop Agents to ensure efficient and accurate baggage processing.
• Provide leadership, guidance, and operational support to team members during shifts.
• Monitor compliance with airline, company, airport, safety, and security policies.
• Assign daily responsibilities and adjust coverage based on volume and needs.
• Train new employees on baggage drop procedures, systems, and safety protocols.
• Respond to escalated passenger concerns in a professional manner.

Skills

Supervisory experience

Customer service

Leadership

Communication

Job description

PrimeFlight Aviation Services, Inc. in East Boston, MA is seeking a Baggage Drop Agent Supervisor to oversee daily baggage drop operations and supervise Baggage Drop Agents. The role emphasizes leadership, guest service, and adherence to airline and airport policies.

Responsibilities include staffing coordination, training, and resolving escalated passenger concerns in a fast-paced environment near BOS Airport.