Baggage Service Supervisor - JAX Airport

PrimeFlight; Jacksonville (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

The Baggage Service Supervisor at PrimeFlight in Jacksonville, FL will lead the baggage service team to ensure efficient operations, handling passenger inquiries, lost luggage claims, and high passenger satisfaction. The role emphasizes training staff, maintaining records, and coordinating with airlines and ground handlers.

We seek candidates with supervisory and customer service experience, willingness to work varied shifts, and the ability to comply with security protocols and regulations.

Qualifications

• Must be 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking).
• 1 Year supervisory experience.
• 2 Years Customer Service experience.
• Ability to access and interpret information in print and electronically, including use of electronic devices (IPads/Tablets, Computers, Mobile Devices).
• Effective communication with colleagues and clients in-person and electronically.
• Pass a background check and drug screen.
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so shifts including nights, weekends and holidays are required.

Responsibilities

• Supervise the baggage service team to ensure efficient operation.
• Train staff in handling and resolving baggage-related queries.
• Monitor the processing of lost, delayed, and damaged baggage claims.
• Coordinate with airlines and ground handlers for baggage tracking and recovery.
• Implement and uphold high standards of customer service.
• Address and resolve escalated customer concerns and complaints.
• Maintain accurate records and logs of baggage incidents.
• Enforce adherence to airport security and safety protocols.
• Conduct regular performance evaluations of team members.
• Keep abreast of airport and airline baggage policies and procedures.
• Facilitate effective communication within the team and with other departments.
• Prepare operational reports for management.
• Innovate solutions to enhance baggage service efficiency.
• Ensure proper staffing and resource allocation.
• Lead by example in providing exemplary baggage services.
• Exemplify PrimeFlight customer service and safety standards.
• Perform any additional duties as assigned by management.

Skills

Team leadership

Customer service

English communication

Job description

Job Category: Airport Operations

Requisition Number: BAGGA017771

• Posted : October 9, 2026
• Full-Time
• On-site
• Rate : $19 USD per hour

Locations

Showing 1 location

Jacksonville, FL 32218, USA

Description

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Baggage Service Supervisor is responsible for supervising the baggage service team to ensure efficient baggage handling operations. This role involves training and guiding staff in handling passenger inquiries, lost luggage claims, and resolving baggage-related issues. The Supervisor maintains accurate records of baggage incidents and ensures compliance with airport and airline baggage policies. Effective communication and coordination with other airport departments, as well as providing leadership to the team, are essential aspects of this role to ensure smooth baggage services and high passenger satisfaction.

RESPONSIBILITIES

• Supervise the baggage service team to ensure efficient operation
• Train staff in handling and resolving baggage-related queries
• Monitor the processing of lost, delayed, and damaged baggage claims
• Coordinate with airlines and ground handlers for baggage tracking and recovery
• Implement and uphold high standards of customer service
• Address and resolve escalated customer concerns and complaints
• Maintain accurate records and logs of baggage incidents
• Enforce adherence to airport security and safety protocols
• Conduct regular performance evaluations of team members
• Keep abreast of airport and airline baggage policies and procedures
• Facilitate effective communication within the team and with other departments
• Prepare operational reports for management
• Innovate solutions to enhance baggage service efficiency
• Ensure proper staffing and resource allocation
• Lead by example in providing exemplary baggage services
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• 1 Year supervisory experience
• 2 Years Customer Service experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.