Baggage Services Lead & Claims Resolution

lliance Ground International; Ontario (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid vacation

Medical / dental / vision

Free uniforms

On-the-job training

401(k) matching

Employee assistance program

Travel discounts

Job summary

Alliance Ground International is seeking a Baggage Service Supervisor to direct leads and agents in the baggage claim area, greeting passengers and guiding them through the claim process. You will maintain baggage tracing files, resolve lost or damaged items, and coordinate with ramp services to ensure timely delivery of baggage.

You will mentor staff, provide on-the-job training, and respond to customer inquiries by phone or in person.

Qualifications

• Minimum age of 18 and possession of a high school diploma, GED, or equivalent work experience.
• Previous face-to-face customer service experience.
• The ability to obtain airport security clearance, which includes a comprehensive 10-year employment, criminal record, and residence background check.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

Responsibilities

• Leadership: Supervise leads and agents to ensure that all tasks related to baggage services are carried out in an efficient manner.
• Counsel and mentor leads and agents.
• Provide on-the-job training as needed.
• Welcome and Inform Customers: Greet arriving customers in the baggage claim area with a warm and welcoming demeanor.
• Provide them with relevant information and instructions regarding the baggage claim process, including where to pick up their luggage.

Skills

Customer service experience

Airport security clearance eligibility

Education

High school diploma or GED

Job description

Alliance Ground International is seeking a Baggage Service Supervisor to direct leads and agents in the baggage claim area, greeting passengers and guiding them through the claim process. You will maintain baggage tracing files, resolve lost or damaged items, and coordinate with ramp services to ensure timely delivery of baggage.

You will mentor staff, provide on-the-job training, and respond to customer inquiries by phone or in person.