Airport Baggage Resolution Specialist

Primeflight-Aviation-5; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Baggage Service Agent to assist passengers with delayed, lost, or damaged baggage at the airport.

You will file claims, track luggage, and coordinate with airline staff to resolve issues while maintaining accurate records and upholding safety standards. The role requires at least 1 year of customer service experience, the ability to communicate effectively in English, and willingness to work various shifts including nights, weekends and holidays.

Qualifications

• 1 Year Customer Service experience
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically

Responsibilities

• Assist passengers with inquiries about delayed, lost, or damaged baggage
• File baggage claims and initiate tracking procedures for lost luggage
• Provide timely updates to passengers on the status of their baggage
• Coordinate with airline staff to resolve baggage-related issues
• Enter and manage baggage information in the airport's tracking system
• Guide passengers through the baggage claim process
• Offer solutions and compensation for mishandled luggage as per company policy
• Maintain records of all baggage service interactions and resolutions
• Ensure passenger satisfaction through effective communication and service
• Liaise with the baggage handling team for swift baggage recovery
• Adhere to airport safety and security regulations in all operations
• Participate in training programs for baggage service procedures
• Address passenger feedback and concerns with empathy and professionalism
• Collaborate with team members to enhance overall service quality
• Stay informed about airport and airline baggage policies and updates
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Customer service

Job description

PrimeFlight Aviation Services, Inc. is seeking a Baggage Service Agent to assist passengers with delayed, lost, or damaged baggage at the airport.

You will file claims, track luggage, and coordinate with airline staff to resolve issues while maintaining accurate records and upholding safety standards. The role requires at least 1 year of customer service experience, the ability to communicate effectively in English, and willingness to work various shifts including nights, weekends and holidays.