Baggage Service Supervisor - Passenger Ops Lead

Ultipro; Arlington (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Menzies Aviation in the United States is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will coordinate baggage tracking, documentation, and resolution efforts in line with airline and airport procedures.

The role emphasizes strong customer service, operational efficiency, and adherence to security protocols across shifts at major airports in Arlington area.

Qualifications

• HS Diploma or GED required.
• 1 year of airline, airport, baggage service, or customer service experience.
• 1 year of lead or supervisory experience.
• Ability to stand and walk for extended periods.
• Must pass pre-employment and random drug test.
• Must be able to read, write, understand and carry out instructions in English.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
• Sort and transport luggage to designated areas within the airport.
• Operate baggage handling equipment, carts, belt loaders, and tugs safely.
• Ensure baggage is properly scanned, tagged, and routed to the correct flights.
• Inspect equipment and report maintenance or safety concerns promptly.
• Follow airline, airport, and TSA security procedures at all times.
• Maintain cleanliness and organization of baggage areas and workspaces.
• Assist with aircraft arrival and departure operations as needed.
• Work collaboratively with ramp agents, supervisors, and airline personnel to meet operational deadlines.
• Respond quickly to changing flight schedules and operational needs.
• Adhere to all safety regulations and company policies.
• Perform other duties as requested.

Skills

Leadership

Customer service

Communication

Conflict resolution

Multitasking

Organizational skills

Verbal communication

Written communication

Education

HS Diploma or GED

Tools

Microsoft Office

Airline baggage systems

Job description

Menzies Aviation in the United States is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will coordinate baggage tracking, documentation, and resolution efforts in line with airline and airport procedures.

The role emphasizes strong customer service, operational efficiency, and adherence to security protocols across shifts at major airports in Arlington area.