Baggage Service Supervisor – Airport Operations Lead

Menzies Aviation; SeaTac (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation in SeaTac, WA seeks a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage, while delivering exceptional customer service and ensuring proper baggage handling and documentation.

Responsibilities include loading/unloading baggage, operating equipment, and coordinating with ramp teams to meet flight schedules. Compliance with airline, airport and TSA security rules is essential.

Qualifications

• Must have HS Diploma or GED.
• 1 year of airline/airport baggage service or customer service experience required.
• Strong leadership and communication skills; able to resolve conflicts.
• Ability to multitask in a fast-paced environment and meet deadlines.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
• Sort and transport luggage to designated areas within the airport.
• Operate baggage handling equipment, carts, belt loaders, and tugs safely.
• Ensure baggage is scanned, tagged, and routed to correct flights.
• Follow airline, airport, and TSA security procedures at all times.
• Collaborate with ramp agents, supervisors and airline personnel to meet deadlines.
• Respond quickly to changing flight schedules and operational needs.
• Adhere to safety regulations and company policies.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Problem-solving

Verbal and written communication

English reading/writing

Customer service

Teamwork

Education

HS Diploma or GED

Tools

Airline baggage systems

Microsoft Office

Job description

Menzies Aviation in SeaTac, WA seeks a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage, while delivering exceptional customer service and ensuring proper baggage handling and documentation.

Responsibilities include loading/unloading baggage, operating equipment, and coordinating with ramp teams to meet flight schedules. Compliance with airline, airport and TSA security rules is essential.