Baggage Service Lead - Customer Care & Ops

Menzies Aviation; Boston (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Menzies Aviation in Boston is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will coordinate baggage tracking, documentation, and resolution while adhering to airline and airport procedures.

Ideal candidates have a HS diploma or GED, at least 1 year in airline, airport, baggage service, or customer service, plus 1 year in a lead or supervisory role, and strong communication skills.

Qualifications

• Must be 18 years of age or older and able to read/write English.
• HS Diploma or GED required; 1 year of airline/airport or baggage service experience.
• 1 year of lead or supervisory experience is required; strong communication skills.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely.
• Sort and transport luggage to designated areas within the airport.
• Operate baggage handling equipment and carts safely.
• Ensure baggage is scanned, tagged, and routed to correct flights.
• Maintain cleanliness and organization of baggage areas and workspaces.
• Assist with aircraft arrival/departure operations and team coordination.
• Respond quickly to flight schedule changes and operational needs.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Problem-solving

English literacy

Microsoft Office

Airline baggage systems

Education

HS Diploma or GED

Tools

MS Office

Baggage handling equipment

Job description

Menzies Aviation in Boston is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will coordinate baggage tracking, documentation, and resolution while adhering to airline and airport procedures.

Ideal candidates have a HS diploma or GED, at least 1 year in airline, airport, baggage service, or customer service, plus 1 year in a lead or supervisory role, and strong communication skills.