Baggage Service Lead — Passenger Care & Operations

Menzies Aviation; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation in Boston is hiring a Baggage Service Agent to assist passengers with baggage issues, including delayed, damaged, or lost luggage, while ensuring timely tracking and documentation according to airline and airport procedures. You will load/unload baggage, operate baggage handling equipment, follow TSA and airport security, and support arrival/departure operations.

Applicants should have HS diploma, at least one year in airline or customer service, strong leadership and English

Qualifications

• One year of airline, airport, baggage service, or customer service experience.
• Minimum one year of lead or supervisory experience.
• Must be able to read, write, understand and carry out instructions in English.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely.
• Sort and transport luggage to designated areas within the airport.
• Operate baggage handling equipment, carts, belt loaders, and tugs safely.
• Ensure baggage is scanned, tagged, and routed to the correct flights.
• Follow airline, airport, and TSA security procedures at all times.
• Assist with aircraft arrival and departure operations as needed.

Skills

Leadership

Communication

Customer service

Baggage handling

Problem solving

Education

HS Diploma or GED

Tools

Airline baggage systems

Microsoft Office

Job description

Menzies Aviation in Boston is hiring a Baggage Service Agent to assist passengers with baggage issues, including delayed, damaged, or lost luggage, while ensuring timely tracking and documentation according to airline and airport procedures. You will load/unload baggage, operate baggage handling equipment, follow TSA and airport security, and support arrival/departure operations.

Applicants should have HS diploma, at least one year in airline or customer service, strong leadership and English