Lead Baggage Service Agent - Airport Operations

Menzies Aviation Limited; Boston (MA); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Menzies Aviation Limited is hiring a Baggage Service Agent to assist passengers with baggage-related services, handle baggage tracking, and coordinate resolution of delayed, damaged, or lost luggage claims. You will work under airline and airport procedures to maintain high levels of customer service and safety.

The role requires standing and walking for long periods, lifting up to 50 pounds, and complying with TSA and airport security regulations.

Qualifications

• High School diploma or GED is required for the role.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Problem solving

Verbal communication

Written communication

Microsoft Office

Education

High School Diploma or GED

Tools

Airline baggage systems

Microsoft Office

Job description

Menzies Aviation Limited is hiring a Baggage Service Agent to assist passengers with baggage-related services, handle baggage tracking, and coordinate resolution of delayed, damaged, or lost luggage claims. You will work under airline and airport procedures to maintain high levels of customer service and safety.

The role requires standing and walking for long periods, lifting up to 50 pounds, and complying with TSA and airport security regulations.