Baggage Service Lead: Customer Care & Airport Ops

Menzies Aviation

Boston (MA)

On-site

USD 25,000 - 30,000

Full time

4 days ago

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Job summary

Menzies Aviation is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will track baggage, document incidents, and coordinate resolution in line with airline and airport procedures.

The role requires airline/airport experience, supervisory skills, and strong leadership plus effective communication. Must pass security checks and work shifts including weekends or overnight as needed.

Qualifications

HS diploma or GED required.
One year of airline, airport, baggage service, or customer service experience.
One year of lead or supervisory experience.
Strong leadership and communication skills.
Proficiency with baggage systems and Microsoft Office.

Responsibilities

Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
Sort and transport luggage to designated areas within the airport.
Operate baggage handling equipment, carts, belt loaders, and tugs safely.
Ensure baggage is properly scanned, tagged, and routed to the correct flights.
Respond quickly to changing flight schedules and operational needs.