Baggage Services Specialist

Menzies Aviation; Windsor (CT); On-site; USD 19,000 - 28,000; Full time

Job summary

Menzies Aviation in Windsor, CT is hiring a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will track baggage, document issues, and resolve them per airline and airport procedures.

The role emphasizes customer service in a fast-paced airport environment, with responsibilities covering baggage loading, safety, and collaboration with ramp and airline staff.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn airline baggage systems.
• Ability to work in a fast-paced, customer-focused environment.
• Strong problem-solving and conflict-resolution abilities.
• Ability to follow written and verbal instructions.
• Basic communication and teamwork skills.
• Reliable attendance and punctuality.
• Previous customer service or hospitality experience.
• Airport terminal and baggage service office environment.
• May require standing, walking and occasional lifting of baggage.
• Ability to lift baggage up to 50 pounds occasionally.
• Must pass pre-employment drug tests and background check.
• Must meet requirements to obtain security badge.
• Uniform or business attire as directed by company.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
• Sort and transport luggage to designated areas within the airport.
• Operate baggage handling equipment, carts, belt loaders, and tugs safely.
• Ensure baggage is scanned, tagged, and routed to correct flights.
• Inspect equipment and report maintenance or safety concerns.
• Follow airline, airport, and TSA security procedures.
• Maintain cleanliness and organization of baggage areas and workspaces.
• Assist with aircraft arrival and departure operations as needed.
• Collaborate with ramp agents, supervisors, and airline personnel to meet deadlines.
• Respond to changing flight schedules and operational needs.
• Adhere to company policies and safety regulations.
• Perform other duties as requested.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Problem-solving

Attention to detail

Basic computer skills

Education

High school diploma or GED

Job description

Menzies Aviation in Windsor, CT is hiring a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will track baggage, document issues, and resolve them per airline and airport procedures.

The role emphasizes customer service in a fast-paced airport environment, with responsibilities covering baggage loading, safety, and collaboration with ramp and airline staff.