Airline Baggage Services Specialist

Menzies Aviation; Denver, Northern (CO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Menzies Aviation is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will help track baggage and ensure compliance with airline procedures, delivering strong customer service at the airport.

The role requires a high school diploma or GED, 18+ years old, solid communication skills, and the ability to work in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn airline baggage systems.
• Ability to work in a fast-paced, customer-focused environment.
• Strong problem-solving and conflict-resolution abilities.
• Ability to follow written and verbal instructions.
• Reliable attendance and punctuality.
• Must pass pre-employment drug tests and background check.
• Must obtain security badge and wear uniform as directed.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
• Sort and transport luggage to designated areas within the airport.
• Operate baggage handling equipment, carts, belt loaders, and tugs safely.
• Ensure baggage is scanned, tagged, and routed to the correct flights.
• Inspect equipment and report maintenance or safety concerns promptly.
• Follow airline, airport, and TSA security procedures at all times.
• Maintain cleanliness and organization of baggage areas and workspaces.
• Assist with aircraft arrival and departure operations as needed.
• Work collaboratively with ramp agents, supervisors, and airline personnel to meet deadlines.
• Respond quickly to changing flight schedules and operational needs.
• Adhere to safety regulations and company policies.
• Perform other duties as requested.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

English proficiency

Computer basics

Education

High School Diploma or GED

Tools

Airline baggage systems

Job description

Menzies Aviation is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delayed, damaged, or lost luggage claims. You will help track baggage and ensure compliance with airline procedures, delivering strong customer service at the airport.

The role requires a high school diploma or GED, 18+ years old, solid communication skills, and the ability to work in a fast-paced setting.