Baggage Handling Control Room Dispatcher

PROFESSIONAL BUSINESS PROVIDERS; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Vacation time

Sick time

401K

Job summary

PROFESSIONAL BUSINESS PROVIDERS is seeking a Control Room Operator/Dispatcher at San Francisco International Airport to monitor and coordinate the Baggage Handling System (BHS). You will serve as the central communication point between operations, maintenance, and airline partners to ensure safety, performance, and timely responses to alarms.

Responsibilities include real-time monitoring via SCADA/HMI/CMMS, incident logging, remote control of equipment, and reporting on baggage flow.

Qualifications

• High school diploma or equivalent (GED) required; technical or vocational certification preferred.
• 2 years of experience in operations, control room, or industrial systems monitoring preferred (airports/logistics desirable).
• Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo or similar.
• Strong communication skills and ability to multitask in high-pressure, time-sensitive situations.
• Basic knowledge of mechanical and electrical system operations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work rotating shifts, weekends, holidays, and overtime as required.
• Must be able to obtain and maintain all airport security badging and clearances.
• Valid U.S. driver's license and meet company insurability requirements.

Responsibilities

• Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
• Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams for immediate action.
• Coordinate with Bag Jammers, Maintenance Technicians, and Supervisors to address corrective activities.
• Log and track operational incidents, system stoppages, and responses per standards.
• Control and restart equipment remotely after verification of safety clearance.
• Provide status updates to airline, TSA, and airport operations on baggage flow and system performance.
• Follow SOPs for emergency stops, lockouts, and escalation protocols.
• Assist in verifying completion of preventive maintenance and work orders via CMMS.
• Support testing, troubleshooting, and commissioning activities as needed.
• Keep the control room secure, organized, and distraction-free.
• Participate in training on system changes and safety procedures.

Skills

SCADA/HMI familiarity

Effective communication

Multitasking under pressure

MS Office proficiency

Education

High school diploma or GED

Tools

SCADA/HMI systems

CMMS (Maximo)

Job description

PROFESSIONAL BUSINESS PROVIDERS is seeking a Control Room Operator/Dispatcher at San Francisco International Airport to monitor and coordinate the Baggage Handling System (BHS). You will serve as the central communication point between operations, maintenance, and airline partners to ensure safety, performance, and timely responses to alarms.

Responsibilities include real-time monitoring via SCADA/HMI/CMMS, incident logging, remote control of equipment, and reporting on baggage flow.