Airport Baggage Systems Operations Lead (24/7 Control Room)

Arora Engineers, Inc.; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Arora Engineers, Inc. seeks an Airport Baggage Systems Operations Manager to lead the on-site BHS control room and dispatch at Philadelphia International Airport.

This full-time role ensures 24/7 operation, safe performance, and coordination with PhiliTEC, the City of Philadelphia Department of Aviation, airlines, and vendors. The ideal candidate will supervise 30+ staff, manage staffing, service levels, and incident response, while maintaining CMMS records, shift reports, and performance

Qualifications

• Five+ years of progressive operations experience in aviation, airport or 24/7 environments.
• At least 3 years of leadership experience supervising a multi-shift workforce.
• Experience with CMMS, performance reporting, and emergency-response processes preferred.
• Union workforce, client-facing contract operations, CMMS, and reporting experience preferred.

Responsibilities

• Lead 30+ staff including union supervisors/leads, BHS Operators, and Dispatchers; oversee hiring, training, performance management, and succession planning.
• Maintain 24/7/365 staffing through scheduling, call-out response, PTO coordination, cross-training, and attendance management.
• Oversee BHS control room and maintenance dispatch performance, baggage-flow monitoring, work-order intake, prioritization, technician coordination, and service-level compliance.
• Direct operational response to BHS disruptions, emergencies, staffing events, and contingency-plan activations to minimize impacts.
• Coordinate response and communication among ASG staff, PhiliTEC, the Department of Aviation, airlines, TSA, maintenance teams, contractors, and vendors.
• Serve as ASG's on-site operational representative and ensure accurate CMMS records, shift reports, performance metrics, trend analyses, and contract deliverables.
• Review recurring failures, response trends, staffing patterns, and customer concerns; lead root-cause reviews and corrective actions.
• Maintain productive labor relations and compliance with safety, security, and workplace policies.
• Coordinate timekeeping, payroll inputs, PTO records, invoice support, and confidential personnel and contract documentation.

Skills

Leadership

Workforce planning

Conflict resolution

Decision making

Calm under pressure

CMMS

Performance reporting

Root-cause analysis

Microsoft Office

Confidential information handling

Education

Bachelor's degree in aviation/engineering/business

Tools

IBM Maximo

Job description

Arora Engineers, Inc. seeks an Airport Baggage Systems Operations Manager to lead the on-site BHS control room and dispatch at Philadelphia International Airport.

This full-time role ensures 24/7 operation, safe performance, and coordination with PhiliTEC, the City of Philadelphia Department of Aviation, airlines, and vendors. The ideal candidate will supervise 30+ staff, manage staffing, service levels, and incident response, while maintaining CMMS records, shift reports, and performance