CRO/Dispatcher-Full Time

PROFESSIONAL BUSINESS PROVIDERS; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Vacation time

Sick time

401K

Job summary

PROFESSIONAL BUSINESS PROVIDERS is seeking a Control Room Operator/Dispatcher at San Francisco International Airport to monitor and coordinate the Baggage Handling System (BHS). You will serve as the central communication point between operations, maintenance, and airline partners to ensure safety, performance, and timely responses to alarms.

Responsibilities include real-time monitoring via SCADA/HMI/CMMS, incident logging, remote control of equipment, and reporting on baggage flow.

Qualifications

• High school diploma or equivalent (GED) required; technical or vocational certification preferred.
• 2 years of experience in operations, control room, or industrial systems monitoring preferred (airports/logistics desirable).
• Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo or similar.
• Strong communication skills and ability to multitask in high-pressure, time-sensitive situations.
• Basic knowledge of mechanical and electrical system operations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work rotating shifts, weekends, holidays, and overtime as required.
• Must be able to obtain and maintain all airport security badging and clearances.
• Valid U.S. driver's license and meet company insurability requirements.

Responsibilities

• Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
• Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams for immediate action.
• Coordinate with Bag Jammers, Maintenance Technicians, and Supervisors to address corrective activities.
• Log and track operational incidents, system stoppages, and responses per standards.
• Control and restart equipment remotely after verification of safety clearance.
• Provide status updates to airline, TSA, and airport operations on baggage flow and system performance.
• Follow SOPs for emergency stops, lockouts, and escalation protocols.
• Assist in verifying completion of preventive maintenance and work orders via CMMS.
• Support testing, troubleshooting, and commissioning activities as needed.
• Keep the control room secure, organized, and distraction-free.
• Participate in training on system changes and safety procedures.

Skills

SCADA/HMI familiarity

Effective communication

Multitasking under pressure

MS Office proficiency

Education

High school diploma or GED

Tools

SCADA/HMI systems

CMMS (Maximo)

Job description

Description

General Responsibility

The Control Room Operator/Dispatcher is responsible for monitoring, controlling, and coordinating the operation of the Baggage Handling System (BHS) and related equipment at the SFO airport.

The CRO/Dispatcher position serves as the central communication point between operations, maintenance teams, and airline partners, ensuring system performance, safety compliance, and timely response to alarms, faults, or operational issues. The Control Room Operator utilizes specialized monitoring software, communication systems, and coordination protocols to maintain optimal system uptime and baggage flow across all processing areas.

Key Responsibilities

• Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
• Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams for immediate action.
• Communicate clearly and promptly with Bag Jammers, Maintenance Technicians, and Supervisors to coordinate corrective activities.
• Log and track all operational incidents, system stoppages, and responses in accordance with company and airport reporting standards.
• Control and restart equipment remotely after verification that maintenance or clearing personnel are clear of danger zones.
• Maintain constant communication with airline, TSA, and airport operations to provide status updates on baggage flow and system performance.
• Follow established Standard Operating Procedures (SOPs) for emergency stops, equipment lockouts, and escalation protocols.
• Assist in verifying completion of preventive maintenance and corrective work orders through the Computerized Maintenance Management System (CMMS).
• Support operational testing, troubleshooting, and commissioning activities as required.
• Ensure the control room remains secure, organized, and free from distractions to maintain focus on system integrity.
• Participate in training programs to stay current with system changes, safety standards, and communication procedures.

Requirements

Qualifications and Experience

• High school diploma or equivalent (GED) required; technical or vocational certification preferred.
• 2 years of experience in operations, control room, or industrial systems monitoring preferred (airport or logistics environment desirable).
• Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo or similar.
• Strong communication skills and ability to multitask in high-pressure, time-sensitive situations.
• Basic knowledge of mechanical and electrical system operations.
• Proficiency in computer use, including Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work rotating shifts, weekends, holidays, and overtime as required.
• Must be able to obtain and maintain all airport security badging and clearances.
• Valid U.S. driver’s license and ability to meet company insurability requirements.

Competencies and Attributes

• Strong situational awareness and attention to detail.
• Calm and professional communication under pressure.
• Team-oriented with excellent coordination and follow-through.
• Analytical thinker with the ability to interpret system data and trends.
• High level of integrity and commitment to operational safety.
• Reliable, punctual, and focused on delivering service excellence.

Benefits Package Including Vacation, Sick Time, and 401K