Baggage Handling Control Room Operator

Pbpservices; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Vacation time

401K plan

Sick time

Job summary

The Control Room Operator/Dispatcher at Pbpservices monitors, controls, and coordinates the Baggage Handling System at SFO. The role serves as the central communication point between operations, maintenance, and airline partners to maintain system performance and safety.

Responsibilities include alarm handling, remote control of equipment, and maintaining up-to-date status with airline and airport operations. Shift work and security clearances are required.

Qualifications

• High school diploma or GED required; technical or vocational certification preferred.
• 2 years of experience in operations, control room, or industrial systems monitoring.
• Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo.
• Strong communication skills and ability to multitask in high-pressure situations.
• Basic knowledge of mechanical and electrical system operations.
• Proficiency in Microsoft Office Suite.
• Ability to work rotating shifts, weekends, holidays, and overtime.
• Must be able to obtain and maintain airport security clearances.
• Valid U.S. driver’s license.

Responsibilities

• Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
• Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams.
• Communicate with Bag Jammers, Maintenance Technicians, and Supervisors to coordinate activities.
• Log and track operational incidents, stoppages, and responses per reporting standards.
• Control and restart equipment remotely after maintenance clearances.
• Maintain communication with airline, TSA, and airport operations for status updates.
• Follow SOPs for emergency stops, lockouts, and escalation protocols.
• Assist in verifying completion of preventive maintenance and work orders in CMMS.
• Support testing, troubleshooting, and commissioning activities as required.
• Keep the control room secure, organized, and distraction-free.
• Participate in training to stay current with system changes and safety standards.

Skills

Communication skills

Multitasking

Team coordination

Analytical thinking

Attention to detail

Safety awareness

Education

High school diploma or GED

Tools

SCADA/HMI familiarity

CMMS (Maximo) familiarity

MS Office (Excel, Word, Outlook)

Job description

The Control Room Operator/Dispatcher at Pbpservices monitors, controls, and coordinates the Baggage Handling System at SFO. The role serves as the central communication point between operations, maintenance, and airline partners to maintain system performance and safety.

Responsibilities include alarm handling, remote control of equipment, and maintaining up-to-date status with airline and airport operations. Shift work and security clearances are required.