Airport Baggage Control Room Operator (24/7)

JSM & ASSOC; Boston (MA); In loco; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ongoing career development

Team collaboration

Wellness Program

Paid Time Off

Paid Holidays

Employee Assistance Program

Company 401(k) match

Education and Tuition Assistance

Employee Discounts

Uniform/Footwear Program

Descrizione del lavoro

JSM Airport Services, LLC is seeking a dedicated Control Room Operator for a 24/7 operation at Nashville International Airport (BNA). This full-time role focuses on monitoring and maintaining the Baggage Handling System (BHS) and coordinating with the team to meet minimum service requirements.

Qualifications include a high school diploma or GED, strong English communication, and experience with MS Office/ERP.

Competenze

• High School Graduate or GED.
• Must read, write, speak, and understand English.
• Experience with MS Office, ERP, etc.
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues.
• Ability to interact professionally with a diverse group of individuals, including executives, managers, and subject matter experts.
• Excellent organizational skills, with the ability to manage time effectively to meet deadlines.
• Possess the versatility, flexibility, and a willingness to work with constantly changing priorities.
• Ability to work independently, as well as a member of various teams.

Mansioni

• Report on BHS (Baggage Handling System) alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate.
• Coordinate personnel and resources to ensure minimum service requirements are maintained.
• Coordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient manner.
• Control Room Operator(s) shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to jams, E-Stops, faults, security, incorrect routing of baggage, power outages.
• Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to Windows workstations, customized applications to monitor BHS operations, monitoring baggage routing, telephone systems, and reporting/recording the schedule of events.
• Startup procedures, implement call tree notifications based on equipment failures, implement fallback procedures, safety and compliance training as required.
• Perform other reasonable ancillary duties to support the operation and our customer.

Conoscenze

MS Office

ERP

English proficiency

Problem-solving

Teamwork

Organizational skills

Adaptability

Independent work

Formazione

High School Diploma or GED

Strumenti

Windows OS

BHS monitoring software

Reporting software

Descrizione del lavoro

JSM Airport Services, LLC is seeking a dedicated Control Room Operator for a 24/7 operation at Nashville International Airport (BNA). This full-time role focuses on monitoring and maintaining the Baggage Handling System (BHS) and coordinating with the team to meet minimum service requirements.

Qualifications include a high school diploma or GED, strong English communication, and experience with MS Office/ERP.