CRO/Dispatcher-Full Time

Pbpservices; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Vacation time

401K plan

Sick time

Job summary

The Control Room Operator/Dispatcher at Pbpservices monitors, controls, and coordinates the Baggage Handling System at SFO. The role serves as the central communication point between operations, maintenance, and airline partners to maintain system performance and safety.

Responsibilities include alarm handling, remote control of equipment, and maintaining up-to-date status with airline and airport operations. Shift work and security clearances are required.

Qualifications

• High school diploma or GED required; technical or vocational certification preferred.
• 2 years of experience in operations, control room, or industrial systems monitoring.
• Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo.
• Strong communication skills and ability to multitask in high-pressure situations.
• Basic knowledge of mechanical and electrical system operations.
• Proficiency in Microsoft Office Suite.
• Ability to work rotating shifts, weekends, holidays, and overtime.
• Must be able to obtain and maintain airport security clearances.
• Valid U.S. driver’s license.

Responsibilities

• Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
• Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams.
• Communicate with Bag Jammers, Maintenance Technicians, and Supervisors to coordinate activities.
• Log and track operational incidents, stoppages, and responses per reporting standards.
• Control and restart equipment remotely after maintenance clearances.
• Maintain communication with airline, TSA, and airport operations for status updates.
• Follow SOPs for emergency stops, lockouts, and escalation protocols.
• Assist in verifying completion of preventive maintenance and work orders in CMMS.
• Support testing, troubleshooting, and commissioning activities as required.
• Keep the control room secure, organized, and distraction-free.
• Participate in training to stay current with system changes and safety standards.

Skills

Communication skills

Multitasking

Team coordination

Analytical thinking

Attention to detail

Safety awareness

Education

High school diploma or GED

Tools

SCADA/HMI familiarity

CMMS (Maximo) familiarity

MS Office (Excel, Word, Outlook)

Job description

Description

General Responsibility

The Control Room Operator/Dispatcher is responsible for monitoring, controlling, and coordinating the operation of the Baggage Handling System (BHS) and related equipment at the SFO airport.

The CRO/Dispatcher position serves as the central communication point between operations, maintenance teams, and airline partners, ensuring system performance, safety compliance, and timely response to alarms, faults, or operational issues. The Control Room Operator utilizes specialized monitoring software, communication systems, and coordination protocols to maintain optimal system uptime and baggage flow across all processing areas.

Key Responsibilities

• Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
• Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams for immediate action.
• Communicate clearly and promptly with Bag Jammers, Maintenance Technicians, and Supervisors to coordinate corrective activities.
• Log and track all operational incidents, system stoppages, and responses in accordance with company and airport reporting standards.
• Control and restart equipment remotely after verification that maintenance or clearing personnel are clear of danger zones.
• Maintain constant communication with airline, TSA, and airport operations to provide status updates on baggage flow and system performance.
• Follow established Standard Operating Procedures (SOPs) for emergency stops, equipment lockouts, and escalation protocols.
• Assist in verifying completion of preventive maintenance and corrective work orders through the Computerized Maintenance Management System (CMMS).
• Support operational testing, troubleshooting, and commissioning activities as required.
• Ensure the control room remains secure, organized, and free from distractions to maintain focus on system integrity.
• Participate in training programs to stay current with system changes, safety standards, and communication procedures.

Requirements

Qualifications and Experience

• High school diploma or equivalent (GED) required; technical or vocational certification preferred.
• 2 years of experience in operations, control room, or industrial systems monitoring preferred (airport or logistics environment desirable).
• Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo or similar.
• Strong communication skills and ability to multitask in high-pressure, time-sensitive situations.
• Basic knowledge of mechanical and electrical system operations.
• Proficiency in computer use, including Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work rotating shifts, weekends, holidays, and overtime as required.
• Must be able to obtain and maintain all airport security badging and clearances.
• Valid U.S. driver’s license and ability to meet company insurability requirements.

Competencies and Attributes

• Strong situational awareness and attention to detail.
• Calm and professional communication under pressure.
• Team-oriented with excellent coordination and follow-through.
• Analytical thinker with the ability to interpret system data and trends.
• High level of integrity and commitment to operational safety.
• Reliable, punctual, and focused on delivering service excellence.

Benefits Package Including Vacation, Sick Time, and 401K