Control Room Operator

Vanderlande; New York (NY); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Vanderlande's JFK Team is responsible for the Operations and Maintenance of the Material Handling Systems at Terminal One. You will monitor Baggage controls applications (VIBES High Level Controls Software) and IT systems, manage the flow in the baggage system and adjust where needed (contingencies, reschedule and reassign flights and chute assignments).

You will be in frequent contact with customers, partners, suppliers, and colleagues in the O&M team to ensure baggage operations run smoothly.

Qualifications

• Bachelor's degree in a relevant field such as logistics, IT, industrial, or computer engineering.
• Experience in operating 24/7 mission critical IT environments.
• Strong communication skills and customer service orientation.

Responsabilités

• Monitor the SCADA and baggage handling system operations.
• Respond promptly to alarms and system notifications to address issues.
• Coordinate with operations, maintenance and stakeholders to minimize downtime.
• Assist preventive maintenance activities and maintenance teams.
• Generate reports on system performance, incidents and maintenance.
• Report status to customers and stakeholders and follow service level agreements.
• Lead incident management and ITIL processes for operational issues.

Connaissances

Excellent communication skills

Experience managing 24/7 mission‑crti​

Formation

Bachelor's degree in logistics/IT/industrial/computer engineering

Description du poste

Job Title

Control Room Operator

Job Description

Vanderlande's JFK Team is responsible for the Operations and Maintenance of the Material Handling Systems at Terminal One. You are responsible for monitoring Baggage controls applications (VIBES High Level Controls Software) and IT systems. You manage the flow in the baggage system and adjust where needed (applying contingencies, reschedule and reassign flights and chute assignments, etc). You are responsible for finding and resolving system issues (incident management), researching problem solutions (problem management) and advising changes (change management) for operational systems. You will be in frequent contact with customers, partners, suppliers, your colleagues in the O&M team to ensure the baggage operations runs smoothly. The Vibes Support Specialist reports directly to the Operations Manager.

Essential Functions (Job Duties and Responsibilities)

• Monitoring the SCADA system to oversee the operation of the baggage handling system.
• Responding promptly to alarms, alerts, and system notifications to address issues and maintaining system performance.
• Coordinating with operation team, maintenance personnel, and relevant stakeholders to resolve operational issues and minimize downtime.
• Following and making preparation for preventive maintenance tasks and assist maintenance teams.
• Generating reports on system performance, incidents, and maintenance activities.
• Implementing operational procedures and protocols to optimize the efficiency of baggage handling operations
• Work with customers and colleagues to guide daily operations using high-level controls software.
• Acts as a single point of contact and initial level for all operational issues and customers' requests
• Communicate system disruptions to customers and stakeholders - explain problems, provide solutions, initiate contingency protocols, reschedule flights/bags and reroute in system, collect and log information (ITSM tools and/or CMMS systems),
• Initiate incident management ITIL process in case of issues; handle first level incidents, and manage escalation to remote helpdesk
• Research system issues by analyzing processes and data, innovate new solutions and prevent future disruptions.
• Manage routing and functional escalation to other support teams (f.e. based in Atlanta, Canada or Europe or provide by third party suppliers), including escalation in case of major incidents.
• Clearly report to our customer and stakeholders on the status of the system and BHS operations according to the service level agreements with support of the operations manager.
• Work with customers and colleagues to guide daily operations using high-level controls system (VIBES)
• Resolving hardware and software faults whist minimizing operational disturbances. Set up and maintain back-up and recovery procedures
• trial contingency plans on a regular basis with the support of the IT Engineer
• Proactively monitor IT infrastructure and applications.
• Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.
• Monitor system status, balancing, statistical reports, and make-up assignments for the user airlines.
• Daily coordination with TSA, CBRA and OSR staff as required to maintain system operational status.
• Analysis of existing CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults.
• Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations (e.g., choosing alternative routings via reversible conveyors, initiating use of fallback tags, coordination with user airlines, etc.).
• Ensure smooth daily start-ups by reviewing start-up check lists and procedures
• Determine/coordinate configuration changes to bypass off-service conveyor
• Report and track service calls and technical issues internally
• Generate and distribute work orders thru CMMS system, including closing completed work order
• Generate weekly and monthly reports
• Perform regular Preventative Maintenance (PM) of Control Room equipment
• Determines sequence and approach with little assistance
• Carries out a variety of control room activities with little assistance
• Communicates regularly with customers and technicians over the phone and radio

Required Education and Experience

• Bachelor's degree in relevant study (logistics, IT, industrial or computer engineering)
• Affinity with intralogistics and operational environments, preferably a background in automated handling systems, the capital goods industry and/or system integration business (warehouses, logistics, airports baggage handling systems).
• Experienced in managing 24/7 mission critical systems in complex IT environments.
• No Minimum relevant work experience
• Excellent communication skills, experience working in a customer service role.
• Willingness and ability to work an ongoing shift schedule of 8-ho