Network Technician

PlanIT Group, LLC; San Francisco (CA); On-site; USD 54,000 - 75,000; Full time

Job summary

PlanIT Group, LLC is seeking a Network Technician skilled in cabling, racking, and phone setup to support client sites in San Francisco. You will perform rack-and-stack, patch cables, and deploy IP phones while ensuring physical layer integrity and quick issue resolution.

The role requires hands-on work in data centers or facilities closets, with strong communication and a customer-focused mindset to deliver high-quality results on every task.

Qualifications

• 5 years of experience in data communications.
• Must have a basic knowledge of Cisco Phones, switches and routers.
• Must be familiar with IP phone installation and configuration.

Responsibilities

• Patch cabling between network equipment and customer network.
• Install power cables from equipment to power supply in rack/cabinet/closet.
• Install, troubleshoot, and de-install network equipment.
• Install/swap out devices (phones, computers, cables, boards, edge routers, switches).
• Perform onsite testing for data, voice, website and security.
• Assist with inventory and asset tracking at the site.

Skills

Rack and stack

Cable patching

Physical layer

Phone installation

Troubleshooting

Equipment disposal

Interpersonal skills

Education

High school diploma or equivalent

Tools

Sniffers

BERT testers

Cable testers

Fiber testers

IP phone programming

Job description

looking for several Technician - Network with a proven track record in:

• Racking and stacking of network devices
• Cable patching
• Physical layer troubleshooting
• Equipment disposal activities
• Installing and troubleshooting Cisco and Avaya IP phones.

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.

Responsibilities

• The patching cabling between network equipment and customer's network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting and de-installing network equipment
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
• Install, troubleshoot, and de-install Network General remote Sniffers
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer's associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website and security testing
• Perform back-up testing to ensure all systems are connected to the customer's network as directed
• Support carrier testing of circuits
• Assist with facilities efforts
• Power and uninterruptable power supply (UPS) restoral
• Water problems,
• Emergency cooling restoration,
• Fire suppression exercises, restoration, and post fire events
• Support inventory management activities
• Receiving inventory
• Tagging of assets
• Tracking spares (crash kits)
• Ordering inventory
• Updating inventory records
• Prepare and return damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
• Requires experience in working in communications closets
• Must be able to perform rack and stack activities
• Must be able to safely lift heavy objects
• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross connect procedures
• Must have a basic knowledge of data communications networking.
• Must be able to assist in troubleshooting issues
• Must understand network terminology
• Must be familiar with IP phone
• Must be able to program Cisco phones
• Must be able to install Avaya phones
• Must be able to troubleshoot Avaya and Cisco phones
• Requires good interpersonal communications skills
• Must be able to explain technical issues in a way the customer will understand an issue
• Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Experience And Education

• 5 years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required