Back‑Office Services Pro: Repro & Mail Specialist

RRD; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance and other voluntary ins

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

Williams Lea by RRD is seeking an Office Services Associate to deliver daily back-office support, including reprographics and mail services, for our clients. You will assist hospitality, facilities, audio/visual, and reception tasks as needed across Williams Lea service lines.

The role requires a high school diploma, 1+ year experience, and strong customer service, communication, and organizational skills. Lifts up to 50 lbs; fast-paced, detail-oriented, team player environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in legal/banking/large corporate environment preferred.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with back office procedures to meet client satisfaction.
• Proven customer service skills are required to maintain relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.

Responsibilities

• Utilize logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform reprographics, mail and intake functions per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.
• Meet contracted deadlines for accepting, completing and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow.
• Perform quality assurance on own and others’ work.
• Load machines with paper, toner and supplies.
• Answer telephone, emails, and place service calls as needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies and client site rules.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Phone / Email handling

Job description

Williams Lea by RRD is seeking an Office Services Associate to deliver daily back-office support, including reprographics and mail services, for our clients. You will assist hospitality, facilities, audio/visual, and reception tasks as needed across Williams Lea service lines.

The role requires a high school diploma, 1+ year experience, and strong customer service, communication, and organizational skills. Lifts up to 50 lbs; fast-paced, detail-oriented, team player environment.