Back-Office Services Specialist: Repro & Mail

RR Donnelley; Austin (TX); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RRD provides marketing, packaging, print and business services to leading brands worldwide. The Office Service Associate will handle daily back office tasks including reprographics and mail services, supporting hospitality, facilities and reception teams as needed.

Responsibilities include preparing job tickets, loading and operating reprographics equipment, meeting deadlines, and maintaining client satisfaction.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform office services: reprographics, mail, and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with paper, toner, supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, over the phone or electronically.

Skills

Mail equipment

Phone etiquette

Email communication

Reprographics

Education

High school diploma or equivalent

Job description

RRD provides marketing, packaging, print and business services to leading brands worldwide. The Office Service Associate will handle daily back office tasks including reprographics and mail services, supporting hospitality, facilities and reception teams as needed.

Responsibilities include preparing job tickets, loading and operating reprographics equipment, meeting deadlines, and maintaining client satisfaction.