Back-Office Operations Manager

Sweetie Boy Delivers; Richmond (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Sweetie Boy Delivers in Richmond, VA is seeking a seasoned operations and administration leader to oversee daily administrative and operational functions across HR, IT, accounting, and facilities. You will supervise back-office teams, ensure policy compliance, track KPIs, and manage budgets to keep services running smoothly.

The role requires strong cross-departmental coordination, development of SOPs, vendor management, payroll processing oversight, and a focus on data security and internal

Qualifications

• Oversee daily administrative and operational functions.
• Supervise back-end departments (HR, IT, accounting) and ensure compliance with internal policies.
• Track KPIs and manage facility budgets.
• Oversee end-to-end back-office functions to ensure efficiency, accuracy, and timely delivery of services.
• Monitor and analyze performance metrics, SLAs, and KPIs to identify areas for operational improvement.
• Develop and maintain internal SOPs across departments.
• Recruit, train, and mentor administrative, IT, and operational staff.
• Manage workforce schedules, intraday staffing, and performance reviews.
• Bridge the communication gap between back-office support and front-office or executive teams.
• Process and track vendor invoices, payroll, and daily transaction activities.
• Enforce corporate compliance frameworks, internal controls, and data security standards.
• Manage procurement, inventory control, and office facility management.
• Oversee the maintenance of database records, filing systems, and data analytics.
• Partner with the IT department to integrate technology upgrades, software solutions, and security enhancements.

Responsibilities

• Oversee the daily administrative and operational functions.
• Supervise back-end departments (HR, IT, accounting) and ensure compliance with internal policies.
• Track KPIs and manage facility budgets.
• Oversee end-to-end back-office functions to ensure efficiency, accuracy, and timely delivery of services.
• Monitor and analyze performance metrics, SLAs, and KPIs to identify areas for operational improvement.
• Develop and maintain internal SOPs across departments.
• Recruit, train, and mentor administrative, IT, and operational staff.
• Manage workforce schedules, intraday staffing, and performance reviews.
• Bridge the communication gap between back-office support and front-office or executive teams.
• Process and track vendor invoices, payroll, and daily transaction activities.
• Enforce corporate compliance frameworks, internal controls, and data security standards.
• Manage procurement, inventory control, and office facility management.
• Oversee the maintenance of database records, filing systems, and data analytics.
• Partner with the IT department to integrate technology upgrades, software solutions, and security enhancements.

Job description

Sweetie Boy Delivers in Richmond, VA is seeking a seasoned operations and administration leader to oversee daily administrative and operational functions across HR, IT, accounting, and facilities. You will supervise back-office teams, ensure policy compliance, track KPIs, and manage budgets to keep services running smoothly.

The role requires strong cross-departmental coordination, development of SOPs, vendor management, payroll processing oversight, and a focus on data security and internal